Shipping policy

At Maryland Ottawa, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Canada.

Shipping Locations

This shipping policy applies to orders shipped within Canada.

Delivery Times

Below are the estimated delivery times for all packages:

Order cutoff time:
5:00 PM ET. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

Order handling time:
1-2 business days, Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time:
6-8 business days, Monday to Friday.

Estimated delivery time:
7-10 business days.

Carrier Services

Your order will be shipped using a reliable tracked delivery service. You will receive a tracking number by email once your order ships.

Shipping Costs

Free Shipping:
All orders within Canada

Paid Shipping (if applicable):
For destinations outside our free shipping zones, shipping costs will be calculated and displayed at checkout.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our track your order page.

Questions?

Visit our FAQs page or contact our customer service team.

Contact Information

Store Name: Maryland Ottawa

Warehouse Address: 4th Floor, Guangfuling Smart Innovation Park, Xinbao 3rd Street, Dalang, Dongguan 523770, China
Address: Gerard Doustraat 123, Ede, Gelderland, 6717MJ, Netherlands

Dutch Chamber of Commerce number (KvK): 94731071
Dutch VAT number: NL005105509B71

Email: hello@maryland-ottawa.com
Phone: +1 343 314 5091

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM
Response Time: We aim to reply within 1–2 business days.